- Specific Responsibilities
- Qualifications & Experience
- Compensation
Specific Responsibilities
- Strategy, Leadership & Governance
- Develop and maintain a multi-year technology roadmap aligned with organizational strategy, budget, and operating plans; translate priorities into quarterly execution.
- Serve on the leadership team; communicate technology risks, investments, and progress to executives and (as needed) the board.
- Establish technology policies, standards, and governance to ensure consistency, reliability, and accountability across departments.
- Event Technology & Event Execution. Own end-to-end technology readiness and delivery for events/programs where experience, safety, and reputation are on the line.
Pre-Event Planning
- Create and drive a technology production plan aligned to the event run-of-show: connectivity, AV/lighting integration, streaming, comms, ticketing access control, POS, onsite support, and contingency plans.
- Lead technical readiness checks; confirm escalation plan, bandwidth procurement and redundancy, failover connectivity, and staffing coverage.
- Coordinate with operations, marketing, venue, and development teams to ensure event objectives and audience/donor experience requirements are met.
Onsite/Live Execution
- Ensure flawless performance of event infrastructure; coordinate internal staff and external vendors during all aspects of events.
- Act as executive escalation point for event technology incidents; stabilize service quickly and lead post-incident reviews.
Post-Event
- Lead post-event debriefs and metrics: uptime, incident logs, vendor performance, and improvement plan for future events.
- Service Provider & Vendor Partnerships
- Evaluate, select, and manage third-party partners (managed IT, cybersecurity, ticketing, streaming platform, network providers, CRM/ERP platforms).
- Negotiate contracts, SLAs, and pricing; define measurable performance standards (response times, uptime, deliverables, escalation, on-site coverage).
- Maintain a preferred provider benchmark and disaster recovery for mission-critical services (events, system backups, security monitoring, connectivity).
- Partner with operations leadership on vendor coordination practices commonly used in venue/event environments (estimates, scopes, staffing plans, onsite protocols).
- Systems, Infrastructure & Service Delivery
- Ensure reliable core infrastructure (identity/access, endpoints, network, Wi-Fi, cloud services, collaboration tools) and a high-quality support experience
- Oversee applications portfolio (CRM, fundraising, finance systems, HRIS, ticketing/registration, data interfaces) and prioritize improvements based on impact and risk.
- Lead major implementations and digital transformations (e.g., CRM migration initiatives), aligning stakeholders, vendors, timeline, and change management.
- Cybersecurity, Risk, and Compliance
- Own cybersecurity strategy: risk assessments, endpoint protection, phishing training, logging/monitoring, incident response, and business continuity.
- Ensure data privacy and regulatory compliance appropriate to the org (e.g., donor data/PII; program-specific requirements).
- Establish security-by-design practices for event technology (temporary networks, vendor access, streaming platforms, guest Wi-Fi segmentation where applicable).
- Data Governance & Analytics
- Build a data governance approach: data definitions, stewardship, access controls, retention, and quality.
- Promote data-informed decision-making through dashboards and reporting for programs, fundraising, operations, and event performance.
- People, Budget, and Operational Management
- Lead and develop a high-performing team; hire, mentor, and evaluate staff and contractors.
- Own technology operating and capital budgets; control spend, lifecycle management, and total cost of ownership.
- Create sustainable processes: asset management, change control, documentation, and on-call coverage for critical events.
Required
- 10+ years progressive technology leadership (IT, engineering, systems, or digital transformation), including 5+ years leading teams and vendors.
- Associate or bachelor’s degree.
- Demonstrated success managing third-party providers, contracts, and SLAs.
- Experience delivering technology for live events and mission-critical operations (venue, broadcast, large interactive conferences, hybrid events), including rehearsal and incident management.
- Strong knowledge of cybersecurity, SaaS platforms and incident response.
- Ability to communicate clearly with non-technical stakeholders and board/executive audiences.
- Experience managing a Microsoft O365 tenant and associated blades – including InTune, Defender, Exchange, and SharePoint.
- Must be available for evening/weekend coverage for key events and critical incident response as required.
- Provide onsite support for major productions/events and vendor-managed work as needed.
- Must be able to lift 50 lbs.
Preferred
- Non-profit experience (fundraising CRM, donor data, grant/program reporting) and mission-driven operating models.
- Experience leading CRM migrations/ digital transformations (e.g., to Salesforce or equivalent).
- Strong knowledge of hardware components. A+ Certification or similar workplace experience, preferred.
- Experience managing and troubleshooting networking, switching and perimeter security devices. Working knowledge of Cisco, Meraki, Ruckus, and Watchguard systems, preferred.
- Familiarity with modern event technology stacks: streaming, registration/ticketing, event apps, onsite connectivity and AV coordination.
- Bilingual (Spanish)
This is a salaried-exempt, full time year-round position eligible for all VVF employment benefits.
Salary range is $155,000 – $175,000 based on experience.
In-person position required to be performed on-site at VVF’s office in Avon, CO, with required travel to other office locations and event venues as needed.
Benefits
Our employees are a critical part of who we are and employee wellness is an important priority for our organization. As a result, we offer an array of employee benefits, including but not limited to:
- Affordable HDHP employee and family health insurance plan
- Dental Plan
- Vision Plan
- Flexible Spending Account
- Health Savings Account with company match
- 401k Retirement Plans with company match
- Basic Life Insurance
- Short and Long-Term Disability Plans
- Paid Time Off
- Paid Sick Leave
- Volunteer Time Off
- Sabbatical Program
- Employee Assistance Program
- Added Perks!
- Free employee ski pass or wellness stipend
- Tickets to shows at the Vilar and The Amp
- Discounts at The Amp and Vilar concessions
- Tuition reimbursement
- Cell phone stipend
